Privacy Policy

1. Information We Collect

We collect information from you in several ways when you interact with Rangel Janitorial. The types of information we may collect include:

Personal Information You Provide

When you fill out a contact form, request a quote, schedule a service, or otherwise communicate with us, you may provide us with:

• Full name
• Email address
• Phone number
• Mailing address and service property address
• Billing and payment information
• Details about your facility and cleaning needs
• Your request type, privacy-notice acknowledgment, request for follow-up, notice version, and the time our server receives your request
• Any other information you choose to provide in correspondence with us

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website or URL
• Pages visited and time spent on each page
• Date and time of your visit
• Device type (desktop, mobile, tablet)

Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. For more details, please see Section 6 below.

2. How We Use Your Information

Rangel Janitorial uses the information we collect for the following purposes:

Service Delivery

• To process and fulfill your service requests, including scheduling appointments
• To provide quotes and estimates for janitorial and commercial cleaning services
• To manage your account and maintain records of services rendered
• To process payments and send invoices

Communication

Our quote and walkthrough forms require an acknowledgment of this Privacy Policy and a request for Rangel Janitorial to contact you by phone or email about that inquiry. We store this acknowledgment with your request in our customer management system. It does not authorize promotional campaigns or text messages. You may ask our team to stop following up on your inquiry.

• To respond to your inquiries, questions, and requests
• To send appointment confirmations and service reminders
• To provide you with facility maintenance tips and promotional offers (with your consent)
• To notify you about changes to our services, policies, or terms

Improvement and Analytics

• To analyze website traffic and usage patterns to improve our website's functionality
• To understand our customer base and tailor our services to meet your needs
• To conduct internal research and development
• To detect, prevent, and address technical issues and security threats

3. Information Sharing

Rangel Janitorial does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers include payment processors, email service providers, scheduling software vendors, and web hosting providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order, subpoena, or government investigation.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure storage of personal information on protected servers
• Regular security assessments and vulnerability testing
• Access controls limiting employee access to personal information on a need-to-know basis
• Employee training on data privacy and security best practices

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your data, but we are committed to maintaining industry-standard protections and promptly addressing any security incidents.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format within 30 days of your request.

Right to Correction

If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. We will make reasonable efforts to correct the information promptly.

Right to Deletion

You may request the deletion of your personal information, subject to certain exceptions. We may retain certain information as required by law or for legitimate business purposes, such as maintaining records of completed services for warranty and tax purposes.

Right to Opt Out

You may opt out of receiving promotional emails by following the unsubscribe instructions included in each email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your services, such as appointment confirmations and invoices.

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our site. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use

• Preference Storage: We remember your analytics and advertising measurement choices separately in your browser. You can request a quote with measurement turned off.
• Analytics Cookies: When analytics is configured and you accept it, Google Analytics measures page visits and interactions such as confirmed quote requests. Our event code excludes form contact details, message text, and URL query strings. Analytics acceptance does not enable advertising measurement.
• Advertising Measurement: We use Google Ads through Google Tag Manager to measure which ads lead to confirmed requests. We enable Google's restricted data processing and keep personalized advertising off. For visitors in the United States, ad measurement cookies are enabled by default unless you turn measurement off or your browser sends a Global Privacy Control signal. Outside the United States, advertising storage and advertising user-data permissions default to denied unless you enable measurement in Privacy settings. Google may still receive limited, cookieless measurements while those permissions are denied. A conversion is recorded only after our server accepts your request, using a random request reference. Our conversion-event code does not include your form contact details or message.
• Request Attribution: If you explicitly enable ad measurement in Privacy settings, we also retain validated ad click identifiers and campaign labels in browser session storage for the current tab. Click identifiers expire after 30 days at the latest. These details accompany a submitted request in our customer management system. The required acknowledgment on the form requests follow-up about your inquiry; it does not change your measurement preferences.

Managing Cookies

Use Privacy settings in the footer to turn off ad measurement or change analytics preferences when those services are configured. We honor Global Privacy Control by blocking ad measurement even if you previously enabled it. Turning measurement off stops subsequent conversion events and removes the relevant first-party measurement cookies and stored request attribution from this browser. It does not recall data already sent. You can also block or delete browser storage through your browser settings. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

7. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Rangel Janitorial. These may include social media platforms, review sites, payment processors, and partner businesses.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every site you visit. Clicking on a third-party link or enabling a third-party connection does not imply our endorsement of that third party or their practices.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13. Rangel Janitorial does not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at ralph@rangeljanitorial.com so that we can take appropriate action.

9. Changes to This Policy

Rangel Janitorial reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last updated" date at the top of this page. If we make material changes to this policy, we may also notify you by email or by placing a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about our practices. A policy update does not change a privacy choice you have already made or grant consent for a new use of your information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the methods below: